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GENERAL
WHAT IS THE STATUS OF MY ORDER?
TO RECEIVE THE MOST UP TO DATE INFORMATION PLEASE CHECK YOUR EMAIL FOR ALL ORDER NOTIFICATIONS AND UPDATES. REMEMBER, THESE EMAILS MAY BE IN YOUR SPAM FOLDER DUE TO OUR UNIQUE DOMAIN. WE HIGHLY RECOMMEND ADDING OUR EMAIL (HELLO@1989.STUDIO) TO YOUR CONTACT LIST TO ENSURE YOU PROMPTLY RECEIVE ALL NOTIFICATIONS.

CAN I CHANGE MY ORDER?
DUE TO THE LIMITED NUMBER OF UNITS PRODUCED AND OUR
MADE-TO-ORDER PROGRAM CUSTOMERS HAVE A 24 HOUR WINDOW AFTER AN ORDER HAS BEEN PLACED TO MAKE CHANGES. ONCE THE 24 HOUR PERIOD HAS EXPIRED ALL ORDERS ARE FINAL.

PAYMENT
WHAT PAYMENT METHODS DO YOU ACCEPT?
ALL MAJOR CREDIT CARDS, APPLE PAY AND PAYPAL ARE
ACCEPTED.

WHICH CURRENCY WILL I BE CHARGED IN?
ALL CHARGES WILL BE BILLED IN USD AND WILL APPEAR AS 1989
ON YOUR BANK STATEMENT.

SHIPPING
WHERE DO YOU SHIP?
WE ARE PLEASED TO OFFER WORLDWIDE SHIPPING VIA UPS,
FEDEX AND DHL FROM OUR DISTRIBUTION CENTER IN ITALY.
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
OUR GOAL IS TO SHIP ALL CONFIRMED ORDERS WITHIN 48 HOURS FOR ALL IN STOCK ITEMS AND WITHIN THE SPECIFIED DELIVERY TIME FOR ALL PRE-ORDERS AND SPECIALTY ITEMS.

HOW CAN I TRACK MY PACKAGE?
ONCE YOU HAVE RECEIVED A SHIPPING NOTIFICATION STATING YOUR ORDER HAS BEEN SHIPPED SIMPLY PRESS OR COPY AND PASTE YOUR TRACKING NUMBER INTO THE SELECTED SHIPPING PROVIDER’S WEBSITE.

WILL I PAY TAXES FOR INTERNATIONAL SHIPPING?
YES, IMPORT DUTIES AND TAXES ARE ESTIMATED BASED ON YOUR SHIPPING INFORMATION AND PROVIDED ON THE CHECKOUT PAGE.

RETURNS
DO YOU ACCEPT RETURNS/EXCHANGES?
DUE TO THE LIMITED NUMBER OF UNITS PRODUCED AND OUR
MADE-TO-ORDER PROGRAM CUSTOMERS MAY REQUEST AN
EXCHANGE ONLY WITHIN 5 BUSINESS DAYS OF CONFIRMED
DELIVERY. THE ITEMS MUST BE RETURNED IN THE ORIGINAL
CONDITION WITH ALL ORIGINAL TAGS, LABELS AND
ACCOMPANYING ITEMS. ONCE A RMA NUMBER HAS BEEN
GENERATED THE CUSTOMER WILL RECEIVE A RETURN SHIPPING LABEL TO RETURN THE ITEM FOR AN EXCHANGE OR CREDIT. HOW LONG DOES IT TAKE TO PROCESS A RETURN?
RETURN PROCESSING TAKES 3 – 5 BUSINESS DAYS.